Purchasing & Delivery Information

PAYMENT

Secure checkout: Payment for orders placed at our shop is made using the Paypal secure checkout system, ensuring that your card and order data are protected at all times by Paypal's security systems.

Forms of payment

The checkout accepts Visa and MasterCard. We do not currently accept any other form of payment. If you don't have a Paypal account, you can still use the Paypal checkout system as a guest.

 


 

ORDER PREPARATION

All standard orders are sent out within a maximum of 10 working days following reception of the order, except for aluminium fuel tanks and aluminium fairings. All of our aluminium motorcycle fuel tanks and fairings are made to order and usually take about 10 days to complete. If you wish to split your order so that you receive some items without this short delay, please contact us to discuss this.



 

DELIVERY

We offer  primary delivery options; Airmail and Surface. In short, airmail is sent by plane and is therefore much quicker than surface mail, which is shipped in shipping containers (by sea).

Once you reach your checkout, you will be asked to choose a delivery option.

There will be 3 options for airmail and one option for surface mail. For airmail your 3 choices will be: 'Int. Small Packet AIR', ‘Airmail Up To 10Kgs’ and ‘Airmail Over 10Kgs’.

'Int. Small Packet AIR' is available for items that weigh up to 2Kgs. Most oftenly this option is the cheapest option for these small items such as our tool rolls or side covers. However, this is not always the case for every country, due to differing delivery surcharges applied.

Airmail Up To 10Kgs’ should be chosen if you require the airmail delivery option but your items do not total more than 10Kgs. You will know if your items exceed 10Kgs as you will be shown a delivery cost of $999.99. In that case you must chose the second option; ‘Airmail Over 10Kgs’.

In any case, you should choose the cheaper of the 3 Airmail options.

 

Airmail

Airmail is registered and can be tracked online through the Thai Post website via this link:

TRACK YOUR PARCEL

Items are expected to be delivered in 10 to 14 days.

Once the item arrives in your country, it can be tracked via your own country’s postal service.

 

Surface Mail

Surface mail is a much cheaper alternative, but also takes longer for the parcel(s) to arrive. Parcels sent via surface mail can be tracked, just like airmail, at this link via the Thai postal service:

TRACK YOUR PARCEL

To reiterate, tracking through the Thai postal service website can only be achieved while the parcel remains in transit to your own country. Once it arrives and passes through your country’s customs, the parcel can be tracked via your country’s postal service system.

 

Delivery times

Delivery time for each order will depend on the availability of the items in it and where it is to be sent to. However, approximate delivery times are as follows:
• Deliveries within Thailand: 1-3 days
• Deliveries to the rest of the world:

  • 10-30 days for Airmail
  • 6-8 weeks for Surface Mail

Due to the involvement of outside companies in the processes of preparing and shipping orders, all delivery times are approximate.

 

Delays

Delivery delays may occur, depending on your country’s customs procedures. Some countries have more stringent rules than others and this can result in items taking a few days extra to pass through customs. Depending on the country, you may be notified and asked to collect your items, or the items will be sent directly to your delivery address without fuss. In our experience, there is never a hard and fast rule with regards to customs, but generally you should not expect problems.

 

Import/customs Duty

Some countries - or geographical regions of certain countries - may charge their own customs duties. These must in all cases be paid by the customer.

 


STOCK LEVELS

In the event that Omega Racer does not have one or more of the items in your order in stock, we will contact you to tell you the approximate date on which the said item will be available. You may request a return of all or part of the order and a refund of the amount paid.


 

UNDELIVERED GOODS
 
If you have placed an order and have not received delivery within 30 business days, please contact Omega Racer via email using the form on the "contact us" page.  Please have your order confirmation email on hand (you will receive this after you place your order).
 
 

 
REFUNDS & RETURNS
 
All goods are covered by 100% Money Back Guarantee (excluding postage and handling charges).  If for any reason you are not completely satisfied with any product, please return it via registered post (as Omega Racer will not accept any responsibility for goods lost in return transit) to us in its original condition and packaging, along with a copy of the invoice within 14 days of receipt. For CUSTOM HELMETS the return has to be sent not more than 4 days after receiving it. One-off Custom built parts can only be returned after explicit agreement with Omega Racer and are excluded from the standard 'refund&returns' policy.  Exchange postage charges will apply. Acceptance of non stock items will incur a re-stocking fee.  We will then replace the goods for you or refund your purchase price using the method in which you originally paid (excluding postage and handling charges). In order to process your return or exchange of goods, please include a completed Returns Form.
 
 

 
DISCLAIMER
 
All products have been included on this site on the basis that the goods, as described, will be available. Failure by a supplier to deliver according to the sample, description, or at all, may result in some products being unavailable. Some items, colours and sizes may not be available but may be ordered in while stocks last. Omega Racer takes every care to ensure the description and specification of the goods we offer are correct.  Colour representation is as accurate as possible but variations may occur. With regards to handmade aluminium items such as our aluminium motorcycle fuel tanks and aluminium motorcycle fairing, due to the very nature of manufacture, small differences should be expected as each item is made to order and unique. However, there should not be any differences in mounting points or specific dimensions and all items are checked before they are dispatched.