Purchasing & Delivery Information

PAYMENT

Secure checkout: Payment for orders placed at our shop is made using the Paypal secure checkout system, ensuring that your card and order data are protected at all times by Paypal's security systems.

Forms of payment

The checkout accepts Visa and MasterCard. We do not currently accept any other form of payment. If you don't have a Paypal account, you can still use the Paypal checkout system as a guest.

 


 

ORDER PREPARATION

All standard orders are sent out within a maximum of 7 working days following reception of the order, except for custom made parts, like aluminium tanks and fairings, seats and exhausts. These parts are made to order and usually take about 14 days to complete. If you wish to split your order so that you receive some items without this short delay, please contact us to discuss this. 



 

DELIVERY

We offer  primary delivery options; Airmail and Surface. In short, airmail is sent by plane and is therefore much quicker than surface mail, which is shipped in shipping containers (by sea).

Once you reach your checkout, you will be asked to choose a delivery option.

For Australia and New Zealand: We are at present unable to ship by standard airmail or surface mail. Only Courier Post is available.

 

Airmail

Airmail is registered and can be tracked online through the Thai Post website via this link:

TRACK YOUR PARCEL

Items are expected to be delivered in 10 to 20 days. There may be shipping delays due to the COVID situation.

Once the item arrives in your country and goes through the sorting facility, it can be tracked via your own country’s postal service.

 

Surface Mail

Surface mail is a much cheaper alternative, but also takes longer for the parcel(s) to arriveShipping time is usually between 8 and 10 weeks. Please, only choose this option if you're not in a hurry to receive your parts. 

Parcels sent via surface mail can be tracked, just like airmail, at this link via the Thai postal service: 

TRACK YOUR PARCEL

Tracking is possible through the Thai Post website or the tracking service of your own country. While the parcel is in transit on the plane or ship, there won't be any updates on the tracking pages. Once it arrives at the port of destination, the parcel can be tracked again.

There may be shipping delays due to the COVID situation.

      Delivery times

Delivery time for each order will depend on the availability of the items in it and where it is to be sent to. However, approximate delivery times are as follows:
• Deliveries within Thailand: 1-3 days
• Deliveries to the rest of the world:

  • 10-20 days for Airmail
  • 8-10 weeks for Surface Mail

Due to the involvement of outside companies in the processes of preparing and shipping orders, all delivery times are approximateThere may be shipping delays due to the COVID situation.

 

Delays

Delivery delays may occur, depending on your country’s customs procedures. Some countries have more stringent rules than others and this can result in items taking a few days extra to pass through customs. Depending on the country, you may be notified and asked to collect your items, or the items will be sent directly to your delivery address without fuss. In our experience, there is never a hard and fast rule with regards to customs, but generally you should not expect problems.

 

Import/customs Duty

Some countries - or geographical regions of certain countries - may charge their own customs duties. These must in all cases be paid by the customer.

 


STOCK LEVELS

In the event that Omega Racer does not have one or more of the items in your order in stock, we will contact you to tell you the approximate date on which the said item will be available. You may request a return of all or part of the order and a refund of the amount paid.


 

UNDELIVERED GOODS
 
If you have placed an order and have not received delivery within 30 business days (airmail) or 10 weeks (surface mail), please contact Omega Racer via email using the form on the "contact us" page.  Please have your order confirmation email on hand (you will receive this after you place your order).
 
 

 
REFUNDS & RETURNS
 
All goods are covered by 100% Money Back Guarantee (excluding postage and handling charges).  If for any reason you are not completely satisfied with any product, please return it via registered post (as Omega Racer will not accept any responsibility for goods lost in return transit) to us in its original condition and packaging, within 14 days of receipt.  Tanks are covered by a 3 month warranty.
 
 
One-off Custom built parts can only be returned after explicit agreement with Omega Racer and are excluded from the standard 'refund&returns' policy. We examine all returns on a case-by-case basis in order to determine if there are grounds for a return (i.e. damaged or defective part). Upon delivery of the returned part, we will then replace the goods for you or refund your purchase price using the method in which you originally paid (excluding postage and handling charges). A restocking fee of 10% will be applied in some cases.
  
Order cancellation: Orders of non-stock items can be cancelled within 24 hours from the time of purchase. After this time, a 10% restocking fee will be applied.
 
 

 
DISCLAIMER
 
All products have been included on this site on the basis that the goods, as described, will be available. Failure by a supplier to deliver according to the sample, description, or at all, may result in some products being unavailable. Some items, colours and sizes may not be available but may be ordered in while stocks last. Omega Racer takes every care to ensure the description and specification of the goods we offer are correct.  Colour representation is as accurate as possible but variations may occur. With regards to handmade aluminium items such as our aluminium motorcycle fuel tanks and aluminium motorcycle fairing, due to the very nature of manufacture, small differences should be expected as each item is made to order and unique. However, there should not be any differences in mounting points or specific dimensions and all items are checked before they are dispatched.